PENTA Mobile iPad App on Apple App Store
Mobile Field Service App keeps service management staff and field service technicians seamlessly connected
Milwaukee, WI – February 23, 2015
Penta Technologies, a leading developer of enterprise software for the construction industry, announced the availability of the PENTA Mobile Field Service iPad app on the Apple App Store.
PENTA Mobile Field Service empowers field service technicians to receive dispatched work order and customer details on iPads, and to capture and transmit real-time status updates, technician time, equipment time, parts and materials and applicable notes to the home office.
Benefits to service firms include:
- Increased technician productivity
- Increased customer knowledge for better first-visit fix rates
- Faster and more accurate billing
- Elimination of unnecessary paperwork, redundant data entry and inaccuracies
- Increased customer satisfaction and confidence
- A more profitable service operation.
“The PENTA mobile field service app has far exceeded our expectations in ease of use, stability, and value to the business. It has enabled our Service group to significantly reduce days to bill; in some cases we are able to bill our customer the same day that the work was performed. The mobile field service app has also helped save us many hours per week in backend labor, due to the streamlining of the process within PENTA. The PENTA mobile field service app has been a huge win for Murphy Company.”
Aaron Geiger, Chief Information Officer, Murphy Company
In addition to streamlining processes for technicians in the field, Penta Technologies also addresses the needs of service managers, dispatchers and others in the office. Mobile Field Service seamlessly integrates with PENTA Service Management Software, a complete system designed to manage call taking, time or task-based dispatching, customer service history, maintenance contracts, preventative maintenance scheduling, installed customer equipment, warranty information, invoicing & billing, maintenance contract quoting and more.
“The feedback about the new app has been tremendous,” said Roger Eineichner, Product Manager at Penta Technologies. “Technicians like that the app is easy to learn and use, and that it’s iPad-based. Management likes that it is part of a comprehensive system that addresses the needs of technicians, as well as service managers, and all the way through finance.”
PENTA Mobile Field Service can benefit firms that perform field service work, including specialty contractors such as Mechanical/HVAC contractors, Refrigeration contractors, Fire Protection contractors, Electrical contractors, Industrial contractors, Oilfield Services contractors, Pipeline contractors, Security Systems contractors and Utility contractors as well as manufacturers who service and install complex equipment such as cranes, elevators, escalators and material handling equipment.
The Mobile Field Service app is available for download from the Apple App Store at no charge. Activation requires PENTA Enterprise Software and a license key.
About Penta Technologies
Penta Technologies provides software and services that improve efficiency and overall effectiveness for commercial and industrial construction companies. For over 35 years, Penta Technologies has specialized in serving its partner companies. Penta Technologies’ customer base is primarily made of companies with diversified operations that self-perform their work. PENTA is uniquely qualified to manage multiple company and multiple business line structures. Through proven business processes, leading-edge technology, and an emphasis on long-term relationships, Penta Technologies has solidified their position as an industry leader.
For more information about PENTA, visit www.penta.com.
For more information about PENTA Mobile Field Service, visit www.penta.com/mobile-field-service-software.html