Field Service operations were once purely reactive: when something broke, it was your job to react and fix it. Now, with help from a comprehensive field service software system, you can also be proactive. For example, you can use detailed knowledge of your customers’ equipment added from the field via a mobile device, to provide proactive service recommendations that protect your customers from downtime and disruptive equipment failures. At the same time, you get more sales opportunities and closer customer relationships.  

Whether your company is a manufacturer or distributor who provides field service for equipment, such as cranes or conveyor belts, or you are a contractor who services customer equipment, like boilers or fire protection systems, you need to learn what PENTA software can do for your field service operations

Key Benefits:

• Give field technicians access to key info
• Make your back office more productive
• Faster billing and payroll
• Save time and fuel
• Easy-to-learn-and-use iPad interface
• Users can keep working even when they have no internet signal
• Detailed, graphical analytics and proactive alerts help you take action about potential issue
• Know  job and work order statuses in real time
• Respond faster, ready to solve the issue on the first visit
• Build customer loyalty and add-on service sales

Integrated Construction Business Intelligence

PENTA Role-Based Workbenches are construction business intelligence tools that help field service firms continually analyze performance against their key performance indicators. Role-Based Workbenches moves contractors beyond static reports to evaluate trends, share information and more effectively manage the performance of their organizations. 

Integrated PENTA applications for field service firms include:

• Mobile Construction software and apps including
  • Mobile Field Service
  • Work Package Manager crew-based field reporting apps
  • Mobile Field Inspections
  • Enterprise Content Management (ECM) app
  • e-Time construction timesheet app
  • Role-Based Workbenches, construction business intelligence available anywhere
• Service and Work Order Management Software including:
  • Mobile Field Service
  • Call Taking and Dispatching
  • Service Quoting
  • Maintenance Contract Management and Quoting
  • Invoicing & Billing
  • Customer Equipment
  • Analytics and Reporting
• Portals for:
  • Your Customers
  • Your Employees
• Construction Accounting with automated inter-company capabilities