Penta Technologies sponsors dispatching seminar

Milwaukee, WI – April 26, 2013 - The Mechanical Service Contractors Association (MSCA)  is offering a two-day Dispatcher Professional DevelopmentTraining Program May 21-22, 2013 at the Hyatt Regency O'Hare, Chicago, IL.

Sponsored in part by Penta Technologies, this course will enhance a dispatcher’s skill set through group exercises, self-assessment tools and discussion groups.

"Dispatchers have a really important role," said Penta Technologies' Marketing Manager Kirk Heminger. "They need to efficiently schedule calls, assigning the right technician based on their skill set, their location, their availability and a variety of other factors....all as soon as possible. The customer just knows they have a problem and want it fixed ASAP. But the dispatcher can be pulled in a lot of directions. Technicians want service history information, Finance wants cost reports, the Service Manager wants to know which technicians are most profitable. We're proud to sponsor this valuable session."

PENTA Field Service Software includes call taking and dispatching functionality as well as management of:

Maintenance Contracts
Invoicing & Billing
Customer Equipment
Maintenance Contract Quoting
Service Quoting
Inspections

About Penta Technologies
Penta Technologies creates construction enterprise software designed to help construction and engineering companies improve business performance. Strengths include ability to eliminate paper with Enterprise Content Management, to conduct business analytics on multi-company financials, project management, mobile field service, labor management, and equipment management. For more information, visit www.penta.com.

Penta Technologies is a long-time member of MCAA and MSCA, and is a member of the Manufacturer /Supplier Council.