North America's top specialty service contractors expedite work order setup and assignment with PENTA's service dispatching software. PENTA facilitates efficient work assignments with pre-defined default work order templates and customer or customer location-specific work order attributes such as T&M rate schedules and preferred service technician. PENTA also helps dispatchers with quick access to service history and automated alerts based on customer credit rules.

Integrated Maintenance Contract Schedules

As new service calls are assigned, PENTA notifies call takers and dispatchers when scheduled services associated with a maintenance contract also exist for that location. PENTA provides dispatchers with the customer-specific information they need to ensure work is performed properly, including documents, warranties, diagrams, instructions and notes.

Graphical Schedule Board

PENTA Service Dispatching software simplifies work order assignment with an easy to learn and use graphical schedule board interface. Dispatchers can view open and scheduled work orders alongside technician availability, and make quick “drag and drop” work assignments.

• Establish color coding schemes for work order display based on call priority
• Locate technicians with the required “skill set” necessary for a specific work order
• Utilize a time or task-based schedule board, or elect to use both for managing different types of work

Keep Service Dispatchers and Field Service Technicians seamlessly connected throughout the work day with PENTA Mobile Field Service. Field Service technicians receive prioritized work assignments from their dispatcher on their mobile device, and communicate live work status updates throughout the day.

The PENTA Field Service Software Suite facilitates continual performance improvement of your service department. Whether by Executive Dashboard or Business Analyst interface, Penta's award winning Business Analytics software helps managers of your field service business analyze past performance for planning, identify exceptions for action and trend current performance for forecasting based on historical service call information.

• Sub / Specialty or Service Contractors


• HVACR / Mechanical Contractors


• Electrical Contractors

Contact Us For More Information:

  Phone: 262.780.2427
    E-mail to: Sales