Keep Service Management Staff and Field Service Technicians seamlessly connected throughout the work day.
PENTA Mobile Field Service Software enables construction and service firms’ Field Service Technicians to receive dispatched work order details on their mobile device, and capture and transmit real-time status updates such as technician time, equipment time, parts and materials and applicable notes to the home office. In doing so, PENTA Mobile Field Service quickens billing and payroll cycles, eliminates unnecessary paperwork, redundant data entry and inaccuracies, and ultimately leads to more a more profitable service operation.
Capabilities of Penta’s Mobile Field Service Application include:
- Live Technician Work Status Updates
- Contracts and Warranty Visibility
- Labor and Materials Capture
- Customer Signature
- Service History
- Barcoding & Inventory Management
- Parts Ordering
- Preventative Maintenance Checklists
- User Authentication and Security
PENTA Mobile Field Service was designed with the entire service team in mind. Work recorded on the technician's mobile device is automatically deposited in payroll, accounting and billing queues for immediate review, approval and distribution by designated personnel.
Work Orders and Jobs
When it comes to software options for companies with service operations, one size does not fit all. PENTA Mobile Field Service was designed specifically for mechanical, electrical, industrial and other facility service contractors, whose work may vary from long duration jobs to emergency response service. Penta customers can dispatch either work orders or jobs to their field workforce. With nearly 40 years contractor-specific experience, Penta understands the business processes that drive the profits of your service operation.
Enterprise Service Management Functionality
PENTA Mobile Field Service is seamlessly integrated with the PENTA Field Service Software Suite, a complete system designed for the contractor's busy service department. North America's leading specialty service contractors use PENTA Service Management to manage call taking, time or task-based dispatching, customer service history, maintenance contracts, preventative maintenance scheduling, installed customer equipment, warranty information, invoicing & billing, maintenance contract quoting and more.
Enterprise Mobile Platform
Mobile technology has made advancements to the point where the historical barriers to mobilizing your service business no longer exist. Advanced device capabilities are driving user adoption, and data network costs continue to drop. At the same time, no two contractor's field operations are the same, which is why PENTA Mobile Field Service software was developed on an open, standards-based platform, providing our customers extensive flexibility in their mobile deployment. Our mobile platform offers broad device support, over-the-air provisioning, strong security and authentication controls, and complete operational control and device management.
Field Service Analytics and Management Reporting
PENTA Mobile Field Service makes your service operation's management reporting and analytics even more useful. Daily work performed by your field service technicians can be available for same-day management reporting and analysis. Whether by Executive Dashboard or Business Analyst interface, managers of your field service business can analyze past performance for planning, identify exceptions for action and trend current performance for forecasting based on over 100 types of information specific to Service Cost, Revenue and Call information with PENTA Business Analytics.