Employment Opportunities
Penta Technologies is always on the lookout for talented individuals who can bring strong skills and capabilities to TEAM PENTA. Continued expansion of our client base means...OPPORTUNITY! We offer a comfortable work environment, state-of-the-art equipment and software, and a hassle-free suburban office location. If you’re looking for a stimulating challenge that offers the opportunity to advance your career while working with prominent clients, talented co-workers, and the latest client/server, GUI, and SQL RDBMS technologies, joining TEAM PENTA is the right move for you! All candidates must possess excellent oral and written communication skills. In return for your abilities, we offer a highly competitive compensation package, excellent benefits, and more -- an opportunity to grow and excel as we and our product do the same. If you think you’ve got skills and experience that would make you a good addition to TEAM PENTA, send us a letter and any other relevant information. You can reach our personnel staff by sending e-mail to , or by sending snail-mail to the address listed at the bottom of this page. TEAM PENTA is currently looking to hire for the following positions. Sales and Professional Services Positions:
Employee quality of life is one of our core values, right alongside sustained profitability and customer loyalty. The way we see it, they’re all connected - because you can’t have successful customers without successful people behind them.
Construction Management Software Expert
Penta Technologies, Inc. is seeking a seasoned construction IT and accounting specialist to play a lead role in its Consulting and Customer Support team. The primary objective for this position is to drive customer satisfaction – a key success factor for Penta Technologies, Inc. – through the best and most knowledgeable possible response to requests for assistance that flow into our Customer Support Center. Therefore, this is a high-value, highly compensated role within our company that provides the variety and challenge of a senior consulting position with little or no travel requirement.
Primary responsibilities for this position include: - Provide mentoring on construction business practices and use of information technology to other team members.
- Monitor all aspects of our response to customer requests from accuracy and effectiveness through communication and delivery to maximize the quality of the customer experience.
Examples of typical day-to-day Customer Support Center activities include: - Working directly with customers to research, resolve, and respond to application questions and problems received by phone, email, and fax.
- Logging, managing, and clearing issue backlog for assigned customer accounts.
- Ensuring timely follow up and resolution to all questions and problems reported
- Conducting routine status update calls with assigned customer accounts
Successful candidates must possess and be able to demonstrate the following qualifications:
- Education/experience: The ideal candidate will have meaningful experience installing, training, supporting, and/or operating the enterprise accounting, payroll, job cost, and project management systems with a construction or engineering company. An individual who both understands the construction industry business processes and the use of enterprise software to execute them. Experience with enterprise management systems in related project oriented businesses will also be considered.
- Motivation: dedication to the goal of constant improvement in customer satisfaction; desire responsibility, able to work independently as well as interact with the entire support team.
- Organization: able to prioritize, manage and perform multiple tasks with multiple deadlines, respond quickly to changing priorities, follow-through on support issues.
- Communication: excellent verbal and written communication skills; able to show empathy for customer issues, and to communicate at many levels internally and within customer’s organization.
- Intelligence: strong analysis and problem solving skills
- Leadership: set tone and direction for all Customer Support Center activities, including:
- Ability to direct internal triage process
- Ability to assist with support case prioritization
Please send your resume and a cover letter outlining your qualifications for specific positions to , referencing “Customer Support” in the subject line.
Senior Sales Executives - ERP Sales
We are looking for an experienced software sales professional to join our expanding team. The right candidate will have had past success selling ERP or similar solutions. Responsibilities: - Manage complex ERP sales cycles to successful conclusion
- Drive sales process to follow Penta’s proven, ROI-driven methodology
- Work effectively with and direct experienced sales support personnel
- Maintain and present accurate sales forecasts and reports
Candidate Profile: The successful candidate will have: - Five-plus years of proven on-or-above target quota performance with an emphasis on new, end-user account development.
- Strong communication skills.
- Comfort dealing at "C" levels.
- Proven ability to influence top-level managers through effective presentation, negotiation and account management skills.
- Track record of successful business-to-business software sales experience.
- Knowledge of ERP or related technologies and their application in today’s business environment. (Knowledge of job cost accounting, project management, field service, CRM and/or construction management applications is a plus.)
- Commitment to high-level professional and ethical standards.
Compensation: Penta Technologies, Inc. offers one of the best compensation packages in the industry, excellent work environment and employee benefits. Please send your resume and a cover letter outlining your specific qualifications for this position to , referencing "Sales" in the subject line.
Penta Technologies, Inc. is an established technology innovator providing vertical market ERP applications to large, project-oriented firms in the US and Canada. We are looking for experienced ERP Implementation Managers for our team. Responsibilities: - Lead ERP implementation process for new customers
- Manage implementation issues to successful conclusion
- Maintain high customer satisfaction
- Consult with and support existing customers
- Provide training to new and existing customers
- Plan, coordinate and participate in customer upgrades to new product releases
- Document business requirements for new product enhancements
- Develop and execute test plans for new product releases
- Create documentation for new product releases
Candidate Profile: The successful candidate will have: - Solid command of accounting principles and practices (CPA a plus)
- Prior experience leading ERP implementations
- Strong communication skills
- Comfort dealing with executive management
- Knowledge of ERP or related technologies and their applications in today’s business environment (Knowledge of job cost accounting, project management, field service, CRM and/or construction management applications is a plus)
- Demonstrated ability to establish strong relationships with customers
- Knowledge and experience in the use of SQL with a relational database is a plus
- Overnight travel is required
Compensation: Penta Technologies, Inc. offers one of the best compensation packages in the industry, excellent work environment and employee benefits. Please send your resume and a cover letter outlining your specific qualifications for this position to , referencing Implementation Manager in the subject line.
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