Can you relate to these Service Dispatching Issues?
  • Managing work assignments for field technicians can vary based on type of work, residential vs. commercial, regular call vs. preventive maintenance activity, etc. Need multiple, configurable schedule boards to manage different scenarios
  • No ability to quickly access the list of equipment at a customer site, determine if the equipment is under warranty or access technical documents for that equipment
  • No ability to quickly determine if a customer location is covered by a maintenance contract, and if so, what the terms of the contract are
  • No automated alerts that identify customers who require special attention when calls are assigned to technicians, i.e. alert site contact before arrival, etc.
  • Must rely on voice communication with field technicians to obtain updates on their current work activities or to alert them to their next assignment

PENTA solves each of these issues and more. Contact us or read more to find out how:

Penta Technologies, Inc.
250 S. Executive Drive, Suite 201
Brookfield, WI 53005
(P) 262.782.7700

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